- OperatorFortuna Games N.V.
- Launched2023
- Games library7,500+ titles from 80+ providers
- Crypto options15+ deposit & withdrawal coins
Information we may collect
When you use Betflare Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided by you, while other information is generated when you use the website or services.
Account and contact details
This may include your name, date of birth, residential details, username, login details and contact information. We use these details to create and manage your account, communicate with you, provide customer support, process requests and help keep the account secure. We may also record your preferences, messages and other information you provide when contacting us.
Verification and compliance information
To confirm your identity, age and eligibility to use the services, we may request verification information and documents. These may include identity documents, proof of address or other information reasonably needed for account checks. We may also handle information connected with responsible gambling, account security, fraud prevention and the detection of unusual or suspicious activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment details may be processed through payment providers, and we may receive confirmation or limited payment information needed to complete a transaction, investigate a payment issue, meet compliance requirements and maintain accurate records. We do not need to retain every payment detail in the same form, but transaction records may be kept where required for business, security or legal reasons.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical data, access times and interactions with the website. We may also use cookies and similar technologies to remember settings, support essential website functions, understand usage and help protect accounts.
How we use information
We use personal information only for purposes connected with providing, securing and improving the services, communicating with players and meeting applicable obligations. The main purposes may include the following:
- Creating, operating and maintaining your casino account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and account details before or during the use of relevant services.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Monitoring activity to identify account misuse, unauthorised access, collusion or other suspicious behaviour.
- Providing customer service, answering questions and resolving complaints or technical issues.
- Sending service messages, account notices, security alerts and other communications needed to operate your account.
- Sending marketing communications where permitted and where you have provided the required permission or where another lawful basis applies.
- Understanding how the website is used so that we can improve its performance, features, usability and security.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and other applicable obligations.
- Protecting our rights, players, systems and business, including responding to lawful requests and preventing harmful or unlawful activity.
Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is permitted or required for other purposes, such as account security, transaction records or legal obligations.
Marketing communications
You can choose whether to receive promotional emails, messages or other marketing communications where those choices are offered. Service and security communications are different from marketing and may still be sent when necessary to operate your account. You can use an unsubscribe option in a marketing message or contact us using the details in the privacy rights section to withdraw consent to marketing.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights over the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing. You may also ask questions about how your information is used or request an explanation of a privacy decision.
How to make a request
To exercise your privacy rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@betflarecasino.click. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes. This helps protect accounts and prevents personal information from being disclosed to the wrong person.
- For access, tell us that you want a copy or summary of the personal information associated with your account.
- For correction, identify the information that is inaccurate or incomplete and provide the updated details where appropriate.
- For deletion, explain which information you want removed. Some information may need to be retained for security, dispute handling or legal reasons.
- For marketing preferences, state that you want to withdraw consent to marketing or stop promotional communications.
We will review and respond to requests within a reasonable time. A request may be limited or refused where this is permitted or required, including where fulfilling it would affect another person's privacy, compromise security, interfere with fraud prevention or conflict with a record-keeping obligation. If we cannot complete a request in full, we will aim to explain the relevant reason.
Retention, account closure and policy updates
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The period depends on the type of information, why it was collected, whether it is needed to resolve a dispute, and our security, accounting and operational requirements.
Closing an account does not necessarily result in the immediate deletion of every record. Some account, verification, payment, transaction, security and communications records must be kept for a period required by law, even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed. Retained information remains subject to appropriate protections and is used only for relevant purposes.
Changes to this policy
This Privacy Policy may be updated when our services, technology, privacy practices or legal obligations change. The latest version will be made available on the website, with the updated date or other notice where appropriate. We encourage players to review this page from time to time. If a change materially affects how personal information is used, we will take reasonable steps to provide suitable notice.
Questions and concerns
If you have a question about this policy, believe your personal information has been handled incorrectly or want to make a privacy request, please contact support@betflarecasino.click. Providing clear details will help us review your concern and respond appropriately.
