Responsible Gaming

Gamble for entertainment

Gambling outcomes are based on chance, and there is no guaranteed way to win. Past results do not predict future results, and a game cannot be made more likely to pay out by placing additional bets. You should only gamble with money you can afford to lose after your essential expenses and financial commitments have been covered.

Think of gambling as a leisure activity with a cost, similar to other forms of entertainment. Set a budget before you begin and treat that amount as the maximum you are prepared to spend. Avoid using rent, mortgage payments, bills, savings, credit intended for essential purchases or money needed by other people. Never borrow money to gamble or ask someone else to fund your play.

Practical habits for safer play

• Decide how much time and money you will spend before starting.
• Keep gambling separate from your everyday household budget.
• Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing your stakes or continuing for longer than planned.
• Never assume that a win is due, that a loss will soon be recovered or that a particular game is more likely to produce a result.
• Review your gambling activity regularly so you can identify changes in your spending or playing patterns.
• Use available account tools to set financial or time limits before gambling.
• Keep your account personal and do not allow other people to use it.

Promotions, bonuses and other offers should never be the reason to gamble beyond your budget. If an offer encourages you to play more than planned, you can choose not to use it. Always read the applicable offer information and consider whether participating is suitable for you.

Know the signs of a problem

Problem gambling can develop gradually, and it may not always be obvious at first. The important thing is to notice changes in your behaviour, emotions, finances or relationships and respond early. You do not need to wait until a serious problem develops before taking a break or asking for support.

You may need to reassess your gambling if you

• Spend more time or money gambling than you originally intended.
• Keep returning to try to win back money you have lost.
• Increase your bets because previous amounts no longer feel exciting.
• Think about gambling frequently when you are working, studying or spending time with others.
• Hide your gambling, losses or account activity from family or friends.
• Feel restless, irritable or anxious when you try to stop or reduce your play.
• Gamble to escape sadness, stress, loneliness, anger or other difficult feelings.
• Miss work, study, appointments or social activities because of gambling.
• Use money set aside for bills, food, rent, travel or other essentials.
• Borrow money, sell belongings or use credit to continue gambling.
• Feel regret, shame or distress after gambling but return to play soon afterwards.
• Experience arguments or other difficulties in your relationships because of gambling.

These signs do not provide a diagnosis, but they are useful warnings. If any of them apply to you, stop and consider using the available account controls. Speaking with someone you trust or an independent gambling support service can also help you understand what is happening and decide on your next step.

Tools to help you stay in control

Betflare Casino encourages players to use responsible gaming controls before they need them. Depending on the tools available to your account and the applicable requirements, you may be able to set limits on deposits, wagers, losses or playing time. A limit can create a useful boundary and make it easier to follow the plan you made before gambling.

Set a personal plan

1. Choose an amount that fits comfortably within your entertainment budget.
2. Choose how long you will play and decide when you will stop.
3. Set the relevant account limits before you deposit or begin playing.
4. Record your spending and compare it with your original plan.
5. Stop when you reach your time or money limit, even if you are winning or trying to recover a loss.

Limits are most effective when they are realistic and set in advance. Do not set a limit based on the amount you hope to win. Base it on what you can afford to lose without affecting your normal life. If you find yourself trying to change or avoid your limits, that may be a sign that a longer break or further support would be appropriate.

Take a break or self-exclude

A temporary break can help you step away from gambling and review your habits. If you want a stronger restriction, you can request self-exclusion or account closure through the responsible gaming or support process available on the site. Self-exclusion is a serious decision intended to prevent access for the period you choose or that is otherwise agreed under the applicable process.

Before taking a break or requesting self-exclusion, withdraw any eligible balance and make a note of the restriction you are requesting. Do not create another account or use another person's account to get around a restriction. If you have excluded yourself, contact support through the available site channels if you need help understanding the process. A restriction may not remove every gambling advertisement or prevent access to other gambling services, so consider additional measures such as blocking gambling content, asking a trusted person for support and contacting an independent service.

Getting help and protecting others

If gambling is affecting your finances, health, work, study or relationships, consider getting help as soon as possible. Independent gambling support services can provide confidential information, practical guidance and emotional support. Australian players can look for a recognised gambling help service in their state or territory, or speak with a qualified health professional. If money problems are involved, an independent financial counsellor may also be able to help you understand your options.

You can also speak with someone you trust. Choose a person who will listen without judgement and tell them what support you need. This might include help with setting a budget, taking a break, managing access to money or finding a suitable professional service. Asking for help is a positive step and does not mean you have failed.

Safety and age requirements

Gambling is only for people who meet the applicable minimum age requirements. Do not allow children or underage people to access your account, device or payment methods. Keep your login details private, use appropriate device security and log out when you finish. Parents, carers and account holders may wish to use device controls or other measures to reduce access to gambling websites and applications.

If you are concerned about another person's gambling, approach the conversation calmly and focus on the behaviour and its effects rather than blame. Encourage them to take a break and seek independent support. You should not take on debt, conceal losses or provide funds to help someone continue gambling. If you believe someone is at immediate risk of harm, contact emergency services or an appropriate urgent support provider in your area.

Our approach

We aim to provide clear responsible gaming information and support players who want to manage or restrict their gambling. We may ask questions or request information where needed to help protect account holders and meet applicable obligations. We may also apply account restrictions or take other appropriate steps where there are concerns about safety, account use or compliance.

If you have a question about limits, breaks, self-exclusion or account closure, use the support channels shown on the Betflare Casino website. Please do not include sensitive information in a public message. Responsible gaming tools are not a substitute for professional advice, and this page cannot assess an individual's circumstances. When in doubt, stop gambling and seek independent help.